Frequently Asked Questions | Phoenix Professional Car Service

At Phoenix Professional Car Service, we believe clients deserve straight answers before they book. Below are the 10 questions we hear most often — from first-time airport passengers to corporate travel managers and wedding planners — along with everything you need to know about our fleet, pricing, drivers, policies, and service. If you don’t see your question answered here, call us at (480) 847-0600 or request a free quote online.

Q1: What types of vehicles are in your fleet, and can you accommodate my group size and luggage?

Phoenix Professional Car Service operates a full luxury fleet sized for everything from a solo airport run to a 57-passenger group charter. Every vehicle is late-model, professionally maintained, and chauffeured by a background-checked driver.

• Volvo S90 Luxury Sedan — up to 3 passengers, 2 standard suitcases + 1 carry-on. Ideal for solo travelers, couples, and executive airport transfers.

• Ford Expedition & Chevrolet Suburban (Luxury SUV) — up to 6–7 passengers, 4 standard suitcases + 4 carry-ons. Great for families and small groups with luggage.

• Cadillac Escalade ESV — up to 6 passengers, 6 standard suitcases. Our premium executive SUV for VIP and corporate clients.

• Standard Mercedes Sprinter — up to 13 passengers, 16 standard suitcases. The workhorse for group airport transfers, corporate shuttles, and wedding parties.

• Executive Mercedes Sprinter — up to 13 passengers, 8 standard suitcases or 13 carry-ons. First-class captain’s chairs, Wi-Fi-ready, and an elevated interior for executive travel.

• Stretch Limousines (Chrysler 300 & Tuxedo) — up to 10–13 passengers. Reserved for weddings, nights out, and special events (not offered for airport transfers).

• 22-Passenger Executive Mini Bus — up to 22 passengers, 22 standard suitcases.

• 35–37-Passenger Executive Mini Bus — up to 37 passengers, 37 standard suitcases.

• 54–57-Passenger Motor Coach — up to 57 passengers, 57 standard suitcases + 57 carry-ons. Our largest vehicle, built for conventions, corporate retreats, and large wedding blocks.

Not sure which vehicle fits your trip? Call us at (480) 847-0600 or request a quote and we’ll match you to the right vehicle based on your passenger count, luggage, and occasion.

Q2: How much does your car service cost, and what’s included in the price?

At Phoenix Professional Car Service, we believe in transparent, upfront pricing with no fuel surcharges, no airport fees, and no hidden costs. Every quote reflects the true cost of your ride, so there are no surprises at drop-off.

Starting Rates

• Sedan & SUV Airport Transfers — starting at $126 (flat rate)

• Sprinter Van Airport Transfers — starting at $275 (flat rate)

• Hourly Charter — Sedan — starting at $114/hour, all-inclusive (3-hour minimum)

• Hourly Charter — SUV — starting at $126/hour, all-inclusive (3-hour minimum)

• Sprinters, limousines, mini buses, and motor coaches have a 4-hour minimum on hourly service.

Your exact rate depends on pickup and drop-off locations, vehicle type, passenger count, and time of day. For a firm number tailored to your trip, request a free quote or call (480) 847-0600.

What’s Included

• Professional, background-checked chauffeur

• Late-model luxury vehicle, professionally maintained

• Real-time flight monitoring on all airport pickups

• Complimentary wait time (see Q5 for details)

• Complimentary bottled water

• A clean, non-smoking vehicle

• No fuel surcharges, no airport fees, no parking fees

Inside Meet-and-Greet (Airport Arrivals)

For arriving passengers, we offer inside meet-and-greet service for an additional $30 — your chauffeur personally meets you at baggage claim with a name sign, assists with your luggage, and walks you to the vehicle. This is a significant advantage over taxis and rideshare: only authorized, pre-arranged ground transportation providers like Phoenix Professional Car Service are permitted to offer inside meet-and-greet at Phoenix Sky Harbor and other area airports. Taxi and rideshare drivers are restricted to designated pickup zones and cannot enter the terminal to meet you.

Gratuity

A 20% gratuity is automatically added to all sedan and SUV rides. For Sprinters, limousines, mini buses, and motor coaches, gratuity is left to the passenger’s discretion — 15–20% is customary and appreciated.

Additional Fees (when applicable)

• $30 late-night surcharge for pickups between 10:00 PM and 6:00 AM

• $50 surcharge on major U.S. holidays

• $30 per infant, toddler, or booster car seat (provided by us)

• $30 optional inside meet-and-greet service at PHX and AZA

• 10% white-glove handling fee for extras like gift bags, catering, or special coordination

Premium Add-Ons

Elevate your ride with tailored upgrades available upon request:

• Custom drink packages — curated beverages for weddings, bachelorette parties, corporate outings, and special occasions

• Red carpet service — the full VIP arrival experience for galas, premieres, weddings, and milestone events

Contact us at (480) 847-0600 to build your package.

Military & Veteran Discount

As a proud veteran-owned business, Phoenix Professional Car Service offers discounts to active-duty military, veterans, and their families. Mention your service when booking and we’ll take care of the rest.

Deposit & Payment

• Sedan and SUV reservations: No deposit required. A valid credit card is placed on file at booking; your card is not charged until 3 hours before pickup.

• Sprinters, limousines, mini buses, and motor coaches: A 50% non-refundable deposit is due at booking, with the balance processed 24 hours before pickup.

• Major events (e.g., Waste Management Phoenix Open, Barrett-Jackson, Super Bowl weekends, F1 weekends): 100% payment is due at booking and is non-refundable regardless of cancellation reason.

Quoted prices are valid for 30 days from the date issued. We accept Visa, Mastercard, American Express, and Discover. Direct billing is available for corporate accounts and frequent travelers.

Q3: Are your drivers professionally trained, licensed, and background-checked?

Absolutely — driver quality is the single biggest differentiator between a great car service and a forgettable one, and it’s where Phoenix Professional Car Service invests most heavily.

Background Checks & Fingerprinting

Every PPCS chauffeur undergoes a fingerprint-based FBI background check as required for ground transportation credentialing at Phoenix Sky Harbor International Airport. This is a significantly more rigorous vetting process than what rideshare drivers go through, and it’s one of the reasons our passengers arrive with total peace of mind.

Licensing & Credentials

• Drivers operating vehicles that require a Commercial Driver’s License (CDL) — such as our mini buses and motor coaches — hold valid, current CDLs.

• All of our chauffeurs are registered with the State of Arizona, and operate under our company’s chauffeur licensing by proxy of PPCS’s good standing with the state.

• Every driver carries the airport credentials required to service Phoenix Sky Harbor, Scottsdale Airport, Phoenix-Mesa Gateway, and area FBOs.

Drug Testing

All drivers are subject to pre-employment drug testing and our program is DOT compliant, ensuring every chauffeur meets or exceeds federal transportation standards.

Experience

Every PPCS chauffeur has a minimum of 2 years of professional chauffeured driving experience before joining our team. Many have significantly more. This isn’t an entry-level job for our drivers — it’s a career.

Formal Training Program

New chauffeurs complete a structured in-house training program before ever driving a client. Our training emphasizes:

• Arizona geography and route knowledge — drivers know the Valley cold, including the fastest alternates when I-10, the 101, or the 51 back up.

• Pre-trip planning — every ride is mapped and timed in advance, factoring in traffic, construction, and event schedules.

• Airport protocol expertise — we are specialists at Sky Harbor and Scottsdale Airport operations, from terminal assignments and FBO procedures to the meet-and-greet process.

• Professional customer service — discreet, courteous, and dressed for the occasion.

Professional Dress Code

PPCS chauffeurs arrive in professional attire — suits — every time. You’ll never wonder whether the person walking up to you is your driver.

A Diverse, Multilingual Team

We’re proud of the team we’ve built. Our chauffeurs reflect the diversity of the clients we serve, and several of our drivers are bilingual — a meaningful advantage for international travelers, visiting executives, and guests who feel more comfortable in their first language.

Backed by Our Reviews

We don’t just talk about service quality — our clients do. PPCS consistently earns top marks from passengers who praise our drivers by name for their professionalism, punctuality, and genuine care. You can read what clients are saying on our homepage and Google reviews.

Q4: What is your cancellation policy, and how far in advance should I book?

We’ve built our cancellation policy to be as flexible as possible for everyday travel, while protecting our drivers and operations during high-demand periods.

Cancellation Policy

Sedan & SUV Reservations

• Cancel more than 3 hours before pickup: No charge, no penalty.

• Cancel within 3 hours of pickup: Full reservation amount is due.

• No-shows: Full reservation amount plus any applicable wait time fees.

No deposit is collected at booking for sedan and SUV rides — your credit card is simply placed on file and isn’t charged until 3 hours before pickup.

Sprinters, Limousines, Mini Buses & Motor Coaches

• A 50% non-refundable deposit is collected at the time of booking.

• The remaining balance is processed 24 hours before pickup.

• Cancellations forfeit the deposit. Cancellations within 24 hours of pickup are charged the full reservation amount.

Major Events (Waste Management Phoenix Open, Barrett-Jackson, Super Bowl weekends, F1 weekends, etc.)

• 100% of the reservation is due at booking and is non-refundable regardless of cancellation reason. Demand during these events is extraordinarily high, vehicles are committed far in advance, and we are unable to re-book canceled reservations.

Reservation Changes

Changes to pickup time made less than 3 hours before the original pickup may be subject to wait time charges, as your vehicle and chauffeur are already committed to your reservation window.

How Far in Advance Should I Book?

• Standard airport transfers and around-town rides: 24–48 hours in advance is ideal, though we accommodate same-day requests whenever our fleet availability allows.

• Sprinters, limousines, and group vehicles: 1–2 weeks in advance is strongly recommended, especially for weekends.

• Peak season (October–April in the Valley): Book as early as possible. Snowbird season, spring training, the Phoenix Open, and Barrett-Jackson drive extraordinary demand — often 1–3 months of lead time is appropriate.

• Major events: Book as soon as your plans are set. Vehicles sell out, and event-weekend pricing and policies apply once we approach the date.

• Corporate accounts and recurring travel: Contact us to set up a direct billing account and preferred scheduling — we’ll hold vehicles on your preferred cadence without requiring a new reservation each time.

Same-Day & Last-Minute Bookings

Yes — we accept same-day and last-minute reservations whenever fleet availability allows. Please note the following terms for last-minute bookings:

• Payment method: Zelle only

• Payment timing: 100% of the reservation amount is due at booking

• Refunds: Non-refundable, regardless of cancellation reason

To check same-day availability, call us directly at (480) 847-0600 — phone is always the fastest way to lock in a last-minute ride.

How to Book

Call (480) 847-0600, request a quote, or reserve online at book.mylimobiz.com/v4/phprof.

Q5: What happens if my flight is delayed, or if traffic makes me run late?

Airport transportation is all about timing — and at Phoenix Professional Car Service, we’ve built our process around the reality that flights get delayed, traffic happens, and plans shift. Here’s exactly how we handle it.

Real-Time Flight Monitoring

Every airport pickup is tracked by our dispatch team using real-time flight monitoring. When your flight is delayed or arrives early, we see it — and your chauffeur’s pickup time adjusts automatically. You don’t need to call, text, or update us. We’re already on it.

Live GPS Chauffeur Tracking

Before every pickup, passengers receive an automated text message with a live GPS tracking link — similar to Uber — so you can watch your chauffeur’s vehicle approach in real time. No guessing, no wondering where the driver is, no calling dispatch for an ETA. You’ll know exactly when your chauffeur will arrive from the moment they leave for your pickup.

Complimentary Wait Time on Airport Arrivals

We build generous grace periods into every airport pickup so you never feel rushed:

• Domestic arrivals: 30 minutes of complimentary wait time after your flight touches down

• International arrivals: 60 minutes of complimentary wait time after landing, to account for customs and immigration

• Private aviation (FBO arrivals): A 2-hour vehicle minimum applies at Jet Aviation, Cutter Aviation, Signature Aviation, Atlantic Aviation, Jet Linx, Jackson Jet Center, and other area FBOs

If your deplaning, baggage claim, or customs process takes longer than the grace period, wait time charges apply beyond that window — billed in 15- or 30-minute increments starting at $126/hour depending on vehicle type.

Non-Airport Pickups

For all non-airport pickups (home, hotel, office, event venue), a 15-minute grace period is included at no charge. Wait time charges apply after that.

Departing Flight Delays (Outbound)

If your departing flight is delayed before your scheduled pickup, call us as soon as you know. As long as your chauffeur has not yet been dispatched, we’ll reschedule your pickup at no additional charge. If your driver is already en route or on-site, standard wait time rates may apply — but we handle these situations case by case and always try to accommodate our clients.

Traffic, Weather, and Unexpected Delays

If your chauffeur is running late due to traffic, a road closure, or weather, we will contact you immediately via text or phone call with a revised ETA. Our drivers are trained in Valley geography and pre-plan every route — including backup routes for I-10, the 101, and the 51 — so these situations are rare, but when they happen, we communicate proactively and transparently.

Reservation Time Changes

If you need to adjust your pickup time, call us as early as possible. Changes made less than 3 hours before the original pickup may be subject to wait time charges, since your vehicle and chauffeur are already committed to your reservation window.

Sky Harbor (PHX) Pickup Instructions

All commercial ground transportation at Phoenix Sky Harbor must use designated pickup areas set by the airport. Your chauffeur will send you exact meeting instructions once your flight lands — whether that’s a specific door number at the designated pickup zone or the inside meet-and-greet location at baggage claim (available as a $30 add-on). Following your driver’s instructions is essential; going to the wrong area can cause significant delays.

The Bottom Line

You’ll never pay for our flight monitoring, our communication, or the first 30 minutes (domestic) or 60 minutes (international) after you land. We built this policy because it’s how a professional car service should work — and because it’s how we’d want to be treated as passengers ourselves.

Q6: Do you have proper insurance, licensing, and safety measures in place?

Yes — and we’re happy to walk you through the specifics. Licensing, insurance, and safety aren’t line items for us; they’re the foundation of a professional ground transportation business.

Commercial Liability Insurance

Phoenix Professional Car Service carries commercial liability coverage tailored to each class of vehicle in our fleet:

• Sedans & SUVs: $500,000 in commercial liability coverage

• Sprinters (13-passenger): $1,000,000 in commercial liability coverage

• Mini buses & motor coaches: $1,500,000 in commercial liability coverage

Every vehicle we operate is covered under an active commercial policy — not a personal auto policy with a rideshare rider, which is the typical (and often inadequate) coverage carried by rideshare drivers.

Licensing & Regulatory Compliance

• Sedan & SUV operations: Operated under our company’s Arizona chauffeur licensing, in good standing with the State of Arizona.

• Mini bus & motor coach operations: Regulated by the U.S. Department of Transportation (DOT). We are DOT compliant in all aspects — driver qualifications, drug testing, hours of service, and vehicle safety standards.

• All vehicles and drivers are credentialed under the Phoenix Sky Harbor International Airport Ground Transportation Program, which requires fingerprint-based FBI background checks, vehicle inspections, and ongoing operator standards.

National Limousine Association Member

PPCS is a proud member of the National Limousine Association (NLA) — the industry’s leading professional organization, which sets standards for safety, insurance, and operational excellence in luxury ground transportation. NLA membership also gives us a vetted affiliate network in every major city worldwide (more on that in Q10).

Daily Vehicle Inspections & Rigorous Maintenance

Every vehicle undergoes a pre-trip and post-trip inspection every day it’s on the road. Our maintenance program is built around keeping vehicles safe, clean, and operationally perfect — not squeezing extra miles out of worn equipment. If a vehicle isn’t ready, it doesn’t leave the yard.

Interior & Exterior Dash Cameras

All vehicles are equipped with interior and exterior dash cameras. They serve three purposes:

• Safety — documentation in the rare event of an incident

• Accountability — chauffeur performance and professional conduct

• Telematics — the cameras track driving behavior, speed, braking, and route data, which feeds back into our training and coaching program

Driver Hours & Fatigue Management

Our chauffeurs are limited to a maximum of 12 hours per day on duty, and that ceiling assumes adequate breaks. Driver fatigue is one of the most underestimated risks in ground transportation, and we take it seriously — alert, rested drivers are safer drivers.

Clean Driving Record Requirement

Every PPCS chauffeur is required to maintain a clean driving record with no violations within the last 3 years — at minimum. Motor vehicle records are checked at hire and monitored throughout employment.

The Bottom Line

When you ride with Phoenix Professional Car Service, you’re riding with a fully insured, fully licensed, federally compliant, NLA-member luxury transportation company operating professionally maintained vehicles driven by vetted, trained, and monitored chauffeurs. That’s not the standard everywhere — but it’s the standard here.

Q7: How does the meet-and-greet and pickup process work, and can I track my chauffeur?

From the moment you book until the moment you arrive, you’ll always know exactly where your chauffeur is, how to find them, and how the pickup will unfold. Here’s how we handle it at every type of pickup location.

Live GPS Chauffeur Tracking

As noted in Q5, every passenger receives an automated text with a live GPS tracking link when the chauffeur marks themselves en route — similar to Uber. You’ll see your driver’s vehicle on a map in real time, with a live ETA, right up until they arrive at your pickup location.

Sky Harbor International (PHX) — Curbside Pickup

Phoenix Sky Harbor requires all commercial ground transportation operators to use designated pickup zones, which are clearly marked with signage at the airport. When your flight lands, your chauffeur will send you a detailed text message — including short videos and written walking directions — showing you exactly where to go to meet your vehicle.

This is a critical difference between a professional car service and a rideshare: you’re not wandering a crowded rideshare lot looking for a license plate. You receive step-by-step guidance tailored to the terminal you landed at.

Video walkthroughs of each terminal pickup location are coming soon to our Phoenix Professional Car Service YouTube channel — making it even easier to know exactly where to go the moment your flight lands.

Sky Harbor International (PHX) — Inside Meet-and-Greet ($30)

For travelers who prefer a hand-off inside the terminal, we offer inside meet-and-greet service at Sky Harbor for a $30 flat fee. Your chauffeur will:

• Meet you at baggage claim with a professional iPad display showing your last name (or, upon request, your company logo, a custom greeting, or any discreet identifier you prefer)

• Assist with your luggage

• Walk you to the vehicle

Only authorized, pre-arranged ground transportation providers are permitted to perform inside meet-and-greets at Sky Harbor. Taxis and rideshare drivers are not allowed — which makes this one of the meaningful perks of choosing a professional car service.

Phoenix-Mesa Gateway Airport (AZA)

We offer both curbside pickup and the $30 inside meet-and-greet at Phoenix-Mesa Gateway Airport. The process mirrors Sky Harbor: designated commercial pickup zones at the curb, or inside meet with iPad signage at baggage claim.

Scottsdale Airport (SDL)

Scottsdale Airport is a general aviation facility (no commercial passenger terminal), so inside meet-and-greet service doesn’t apply. Your chauffeur will meet you curbside or planeside depending on your specific arrival arrangements.

Private Aviation (FBO Arrivals)

For clients flying private into area FBOs — Jet Aviation, Cutter Aviation, Signature Aviation, Atlantic Aviation, Jet Linx, Jackson Jet Center, and others — our chauffeurs typically meet you planeside. Your luggage moves directly from the aircraft to the vehicle with no waiting and no additional steps. A 2-hour vehicle minimum applies at FBOs.

Customizable Signage

Whether it’s Sky Harbor, AZA, or any meet-and-greet location, the iPad display is fully customizable. Some clients prefer their last name, some prefer their company logo for executive or group arrivals, and some prefer a discreet code word for privacy. Just let us know when you book.

Chauffeur Contact Information

• Chauffeurs are typically assigned to trips within 24 hours of pickup due to the constantly shifting daily schedule.

• Once your chauffeur marks themselves en route, you’ll receive your chauffeur’s contact information along with your GPS tracking link.

• If you’d prefer your chauffeur’s contact information earlier — common for executives, VIPs, or group trip organizers — just request it when you book and we’ll accommodate as soon as the assignment is finalized.

The Result

No guesswork, no hunting for your ride, and no missed connections. Whether you’re rolling a suitcase out of Terminal 4 or stepping off a jet at Signature Aviation, the process is designed to be seamless.

Q8: How long have you been in business, and what do your clients say about you?

Our Story

Phoenix Professional Car Service was founded on February 22, 2022 — a date we chose intentionally. PPCS began as a dream to serve God’s people with the kind of professionalism, care, and reliability that’s increasingly rare in the transportation industry. What started as one vehicle and one mission has grown into a full luxury fleet serving the entire Valley of the Sun.

About the Owner

PPCS is owned and operated by William Krenn — an Army veteran with a lifetime in the service industry, starting with his first job at age 14. William’s military background shapes every part of how the company operates. The Army values — loyalty, duty, respect, selfless service, honor, integrity, and personal courage — aren’t framed on a wall at PPCS. They’re how we run the business, every day.

Above all, we operate by the Golden Rule: we treat every passenger the way we would want to be treated. That means on time, every time. Clean vehicles. Professional chauffeurs. Transparent pricing. Honest communication when things don’t go as planned. No shortcuts, no excuses.

Veteran-Owned

As a veteran-owned business, we bring a standard of discipline and accountability to ground transportation that you can feel from the first phone call. Many of our corporate and individual clients choose PPCS specifically because they want to support a veteran-owned company that holds itself to a higher standard.

Over 10,000 Rides Completed

Since our first ride in 2022, we’ve safely and professionally completed over 10,000 trips — spanning airport transfers, corporate travel, weddings, golf events, private aviation transfers, spring training logistics, and everything in between. That’s 10,000 opportunities to get it right, and 10,000 chances to earn a client’s trust.

What Our Clients Say

We’re proud of our reputation — but we’d rather let our clients speak for us. Read our reviews directly on Google or scroll through the live review widget on our homepage, which pulls verified client feedback in real time. Our chauffeurs are frequently mentioned by name, and our passengers consistently highlight three things: professionalism, punctuality, and genuine care.

References Available

For corporate accounts, event planners, wedding coordinators, and large group bookings, we’re happy to provide client references upon request. Just ask when you reach out for a quote.

The Bottom Line

We’re young enough to still operate with the hunger of a startup, and experienced enough — 10,000+ rides and counting — to handle whatever your trip requires. Call us at (480) 847-0600 and see why Phoenix, Scottsdale, and the greater Valley trust PPCS.

Q9: What amenities and special requests can you accommodate?

At Phoenix Professional Car Service, every ride is designed around the passenger — not the other way around. Here’s what’s standard, what’s available on request, and how we customize the experience for you.

Standard in Every Ride

• Complimentary bottled water

• Clean, non-smoking vehicles inspected before and after every trip

• Professional chauffeur in professional attire

• Live GPS tracking link sent via automated text before pickup

• Real-time flight monitoring on all airport trips

Wi-Fi

Wi-Fi is available in most vehicles in our fleet — ideal for corporate travelers who need to stay connected between meetings or respond to emails en route to the airport. If Wi-Fi is essential for your trip, let us know at booking and we’ll match you with a Wi-Fi-equipped vehicle.

Phone Charging

• Sedans and SUVs: Phone chargers provided (ready to plug in)

• All vehicles in our fleet: USB charging ports available

You’ll never arrive at your destination with a dead phone.

Climate Control

Our sedans, SUVs, Sprinters, and limousines all feature dual-zone climate control so you can set the temperature that works for you — separate from the chauffeur. Mini buses and motor coaches use a single-zone climate system appropriate for group travel.

Child Seats — $30 each

We offer every type of child seat: infant, toddler, and booster. To ensure we bring the right seat for your child, please provide the following when booking:

• Approximate weight of the child

• Type of seat requested (infant, toddler, or booster)

Installed and ready before your chauffeur arrives.

Pets & Service Animals

Dogs and cats always travel at no additional charge. We love welcoming our four-legged passengers. Cleaning fees are rare, but may apply in certain circumstances depending on the condition of the vehicle after the trip. Service animals are always welcome as required by law.

Entertainment, Lighting & Premium Sound

Our Executive Sprinters, mini buses, and motor coaches are equipped with:

• Audio/video entertainment systems

• Interior lighting packages

• Premium sound

Perfect for wedding parties, corporate group transport, bachelor/bachelorette events, and sporting event shuttles where the ride is part of the experience.

Custom Add-Ons (Available on Request)

• Custom drink packages — curated beverages for weddings, bachelorette parties, corporate events, and special occasions

• Tailored snack packages — available for a fee; tell us your preferences and we’ll build it

• Red carpet service — the VIP arrival experience for galas, premieres, weddings, and milestone events

• White-glove handling (10%) — coordinated gift bags, catering, and special items arranged on your behalf

Accessibility (ADA / Wheelchair)

Phoenix Professional Car Service does not currently operate ADA-equipped vehicles. If you require wheelchair-accessible transportation, please let us know when you reach out and we’ll do our best to refer you to a trusted provider in the Valley.

Special Requests — Just Ask

We are always happy to accommodate special requests. Our goal is to tailor every ride to every passenger, whether that’s:

• A specific temperature set before pickup

• A preferred music playlist or silent ride

• A welcome sign for an arriving family member

• A stop for coffee, flowers, or a quick errand

• Custom signage for corporate pickups

If there’s something that would make your ride special, tell us. We’ll do everything we can to make it happen.

Q10: What areas do you serve, and do you offer long-distance, worldwide, and 24/7 service?

Phoenix Professional Car Service operates around the clock, across the state, across the country, and — through our vetted affiliate network — around the world. Here’s a full picture of our coverage.

Local Service Area — The Entire Phoenix Metro

We serve the full Valley of the Sun, including:

Scottsdale, Phoenix, Paradise Valley, Arcadia, Biltmore, Tempe, Chandler, Gilbert, Mesa, Peoria, Glendale, Surprise, Cave Creek, Carefree, and Fountain Hills — plus all major resorts, hospitals, corporate parks, country clubs, and private communities throughout the metro.

Airports Served

• Phoenix Sky Harbor International Airport (PHX)

• Scottsdale Airport (SDL)

• Phoenix-Mesa Gateway Airport (AZA)

• All area Fixed Base Operators (FBOs) — Jet Aviation, Cutter Aviation, Signature Aviation, Atlantic Aviation, Jet Linx, Jackson Jet Center, and others

24/7/365 Availability

We operate 24 hours a day, 7 days a week, including every major holiday — Christmas, Thanksgiving, New Year’s, Fourth of July, and every day in between. A $50 holiday surcharge applies on major U.S. holidays to compensate our chauffeurs working through the holiday.

Please note: we operate with reduced staffing on holidays, so phone response and booking confirmations may take slightly longer than normal. For holiday travel, we recommend booking as early as possible to secure your vehicle.

Long-Distance Trips Across Arizona & the Southwest

We regularly travel well beyond the Phoenix metro in our own vehicles, including frequent trips to:

• Sedona, Flagstaff, Prescott, Payson, and the Grand Canyon

• Tucson and southern Arizona

• Las Vegas, Los Angeles, San Diego, and Palm Springs across state lines

• And other regional destinations upon request

Long-Distance Payment Policy: For any trip exceeding 75 miles from Phoenix Sky Harbor, 100% of the reservation amount is due 24 hours prior to pickup, regardless of vehicle type. This covers the dedicated commitment of the vehicle and chauffeur for the duration of the trip.

Multi-Day Charters

Planning a wedding weekend, a multi-day corporate offsite, a Grand Canyon trip, or a Vegas run? We offer multi-day charters with a vehicle and chauffeur dedicated to your itinerary for the length of your booking. Deposits are required and terms vary by trip — call (480) 847-0600 for specific pricing and availability.

Pet Ground Transportation — Lower 48

One of our specialty services: long-distance ground transportation for pets, anywhere in the lower 48 states.

For families with large dogs who can’t fly, senior pets, pets with medical conditions, or owners who simply don’t want to subject their companions to the stress and potential trauma of cargo travel — we offer a safer, calmer, more comfortable alternative. Your pet travels on the ground, in climate-controlled comfort, with direct professional care from pickup to delivery.

Pricing is handled case by case depending on distance, vehicle type, duration, and specific pet care needs. Contact us at (480) 847-0600 to discuss your pet’s transport.

Corporate Accounts & Recurring Travel

Companies across Phoenix and Scottsdale rely on PPCS for regular business travel. Corporate accounts include:

• A dedicated account manager

• Consolidated monthly billing

• Priority scheduling and preferred vehicle holds

• Consistent executive sedans and SUVs that reflect the standards your clients expect

Ideal for law firms, medical facilities, financial institutions, hotels, and corporate campuses anywhere in the Valley.

Worldwide Ground Transportation

Traveling beyond Arizona? As members of the National Limousine Association (NLA), PPCS can arrange your ground transportation in any major city or country in the world through a network of personally vetted affiliate operators.

When you book through us for a trip outside our service area, you get:

• One point of contact — your PPCS team handles every detail

• One invoice — pay us directly in U.S. dollars, no foreign payment hassles

• Personally vetted operators — we only use affiliates who meet our standards for vehicles, chauffeurs, and service quality

• Consistent experience — whether you’re landing in Sedona or Singapore, the booking, communication, and service quality feel the same

The Bottom Line

Wherever you’re going — a 15-minute ride to Sky Harbor, a weekend in Sedona, a road trip to Vegas, a three-day wedding in Scottsdale, a cross-country pet transport, or a meeting in Tokyo — Phoenix Professional Car Service has you covered with one call to (480) 847-0600.